Terms and Conditions

Effective Date: June 2026

Welcome to Jillian Blair Skin. Jillian Blair Skin is a trade name of Jillian Blair and Co., a New Jersey LLC, located at 196 Paterson Ave, Second Floor, East Rutherford, NJ. These Terms and Conditions govern your access to and use of our website, booking pages, services, products, social media channels, digital communications, and any other interaction with our brand, whether online or in person. Jillian Blair Skin does not guarantee the accuracy, completeness, or timeliness of website content, and that links to third-party sites are provided for convenience only.

By visiting our website, booking an appointment, purchasing a product, contacting us, tagging us on social media, or otherwise engaging with Jillian Blair Skin, you agree to these Terms. If you do not agree, please do not use our website, services, or related brand channels.

1. Who We Are

Jillian Blair Skin refers to the skincare and beauty business, JBS Method refers to the methods, knowledge, education, services, treatments, practices of the business, and are operated under Jillian Blair and Co. The brand(s) and method(s) disclosed, including any website pages, booking platforms, social media accounts, digital forms, email communications, and affiliated service offerings. References to “we,” “us,” and “our” and “I” mean Jillian Blair Skin, the JBS Method and its owners, employees, contractors, and representatives.

2. Website Use

You may use our website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability. You may not attempt to access restricted areas, reverse engineer, scrape, copy, or misuse any part of the website or booking system.

We may update, remove, suspend, or modify any page, feature, service, or content at any time without notice. Note that the site is operated through third-party platform(s) like Wix, Vagaro and Square, and that those platform’s own terms may apply.

3. Eligibility

By using our website or booking any appointment or service, you represent and warrant that you are at least 18 years of age or the age of majority in your state of residence. If you are booking on behalf of a minor, you represent that you are the minor’s parent or legal guardian and that you have full authority to consent to the booking, the service, and all related policies on the minor’s behalf.

For purposes of these Terms, a “minor” means any individual under 18 years of age. No service may be performed on a minor unless a parent or legal guardian has provided advance consent and is physically present for the entire appointment, unless a separate written policy posted by us expressly states otherwise and is permitted by applicable law. We may require government-issued identification, proof of guardianship, a signed minor consent form, a waiver, medical intake forms, or any other documentation we deem reasonably necessary before providing services to a minor.

By booking for yourself or a minor, you further represent and warrant that the client is not under any medical treatment, condition, restriction, or circumstance that would make the client ineligible for treatment or require medical clearance, unless such clearance has been obtained in advance and disclosed to us. This includes, without limitation, conditions or circumstances involving pregnancy, nursing, recent surgery, active skin conditions, infection, open wounds, medication use, allergies, photosensitivity, or any other condition that may affect the safety or appropriateness of service. You agree that it is your responsibility to disclose all relevant medical information truthfully and completely, and to obtain any physician or other medical clearance required before treatment.

We reserve the right to decline, postpone, or modify any service if, in our judgment, the client’s age, health status, medical condition, disclosure, documentation, or level of cooperation makes the service inappropriate, unsafe, or inconsistent with our professional standards or legal obligations.

4. Services and Booking

Our website may describe services, treatment options, consultation offerings, product selections, and booking availability. Any appointment request submitted through our website, booking platform, email, text, or social media is only a requested booking until it is accepted and confirmed by us. A booking is considered confirmed only when we have issued a confirmation through our booking system, email, text message, or other written notice.

We reserve the right to decline or discontinue a service only for legitimate, objective, and non-discriminatory reasons, including:

the appointment is outside our service scope or training;
the client has not completed required intake forms, consents, or documentation;
the client is unable or unwilling to provide required identification, guardian presence, or other required records;
the client has a condition, medication, recent procedure, allergy, contraindication, or other disclosed factor that, in our professional judgment, makes the service unsafe or inappropriate without medical clearance;
the client is impaired, intoxicated, ill in a way that creates a safety risk, or unable to participate in the service appropriately;
the client engages in abusive, threatening, harassing, or disruptive conduct; or
payment authorization, deposit, or required prepayment has failed or been revoked.

We do not refuse service on the basis of a protected characteristic, and nothing in these Terms should be interpreted to authorize discrimination prohibited by applicable law, including the New Jersey Law Against Discrimination. If a client presents with a skin condition, sensitivity, disability, pregnancy-related concern, or other circumstance that may require accommodation or medical clearance, we will review the matter in good faith and may request additional information or documentation needed to determine whether the service can be performed safely.

If we must cancel or reschedule an appointment on our end, we will make reasonable efforts to notify the client promptly and to offer either a new appointment time, a credit, a refund of any prepaid amount for the canceled service, or another reasonable resolution consistent with our policies and applicable law. We are not responsible for costs incurred by the client outside of the service fee, including travel, lodging, childcare, or missed work, unless otherwise required by law.

For business protection and operational clarity, we may set service-specific rules, intake requirements, age limitations, contraindications, and scheduling conditions for particular treatments, and those requirements may or may not be posted in the booking flow, intake forms, or service-specific policy pages.

4A. Virtual Services

Jillian Blair Skin offers virtual skincare consultations and remote program services in addition to our in-studio treatments. This section governs all virtual service offerings, including the Virtual Skin Consultation and the Virtual Acne Series. Where this section conflicts with any other section of these Terms with respect to a virtual service, this section controls.

Nature of Virtual Services: Virtual services offered by Jillian Blair Skin are educational and advisory in nature. They are not medical treatment, medical advice, diagnosis, or therapy of any kind. Virtual consultations and remote programs are delivered by licensed estheticians operating within the scope of their New Jersey esthetician license and do not constitute the practice of medicine, dermatology, or any licensed medical profession.

Recommendations made during a virtual service, including skincare routines, product suggestions, and home care protocols, reflect our professional assessment based on the information and images you provide. Because we are not able to physically examine your skin in a virtual setting, our assessment is inherently limited by the quality, accuracy, and completeness of what you share with us. Results from virtual programs may differ from results achieved through in-studio treatment.

If you have a diagnosed skin condition, are under the care of a dermatologist or physician, or are taking prescription medications that affect your skin, we strongly encourage you to consult your medical provider before beginning any home care program recommended through a virtual service.

Service Delivery Formats: Virtual services are delivered in one or both of the following formats depending on the service selected:

Live video consultation: a scheduled session conducted via video call on a platform designated by JBS at the time of booking. You are responsible for ensuring you have a compatible device, a stable internet connection, and access to the designated platform before your session begins.
Asynchronous protocol: you submit photographs and intake information through our designated intake process, and JBS provides a written skincare analysis and home care protocol in response. Turnaround time will be communicated at the time of booking and is an estimate only.

The format applicable to your selected service will be confirmed at the time of booking. JBS reserves the right to adjust the delivery format where technical or operational circumstances require it, with reasonable notice to you where possible.

Your Responsibilities: To receive a virtual service, you agree to:

Complete all required intake forms accurately and in full before your session or submission
Disclose all relevant health history, current medications, known allergies, skin sensitivities, and prior treatments, including any recent in-office procedures
Provide clear, well-lit photographs where required, taken according to our submission guidelines
Ensure your device and internet connection are functional before a scheduled video session
Attend your scheduled video session on time. Sessions that cannot begin within 10 minutes of the scheduled start time due to connection or access issues on your side may be treated as a late cancellation and subject to the cancellation policy in Section 5A

The quality of our assessment and recommendations depends directly on the accuracy and completeness of the information you provide. We are not responsible for recommendations that are inappropriate or ineffective because you provided incomplete, inaccurate, or outdated information.

Scope Limitations: Virtual services cannot substitute for an in-person skin examination. There are conditions, concerns, and treatment needs that cannot be appropriately assessed or addressed remotely. We reserve the right to decline to provide a recommendation or protocol for any concern we determine requires in-person assessment, medical evaluation, or is outside the scope of esthetic practice.

If during a virtual service we determine that your concern may require medical attention, we will communicate that to you and recommend that you consult a qualified medical provider. This is not a diagnosis. It is a professional observation within the scope of our practice.

Product Recommendations and Purchases: Virtual services may result in product recommendations. Any products purchased following a virtual consultation are subject to the product sale, shipping, and return terms in Sections 9, 10, and 11 of these Terms. The educational nature of a virtual service does not alter or expand the return eligibility for products purchased on that basis.

The Virtual Acne Series includes a 50% discount on a client's first product order when they commit to the program. This discount applies to the first order placed as part of the program only, is non-transferable, and cannot be combined with other promotions unless expressly stated at the time of enrollment. The discount is forfeited if the program is canceled before the first order is placed.

Cancellation and Rescheduling: Scheduled video consultations are subject to the cancellation policy in Section 5A. The 24-hour cancellation window, no-show fee, and late cancellation fee apply to virtual appointments in the same manner as in-studio appointments.

For asynchronous protocol services, cancellation is available until you have submitted your intake photographs and information. Once your submission has been received and our review has begun, the service is considered rendered and the fee is nonrefundable. If you have submitted your intake materials and have not yet received your protocol, contact us within 24 hours if you wish to discuss cancellation. We will assess refund eligibility at our sole discretion based on the stage of review.

Technology and Platform: JBS is not responsible for technical issues, platform outages, connection failures, or interruptions that occur on your end or are caused by the video platform provider. If a session cannot be completed due to a technical failure on our end, we will reschedule at no additional charge or provide a refund of the session fee at your election.

Video sessions may not be recorded by you without our prior written consent. JBS may record sessions for internal training or quality assurance purposes where permitted by applicable law and with advance notice to you. Any recording made by JBS is subject to our Privacy Policy and will not be shared with third parties without your consent except as required by law.

Jurisdiction and Applicable Law: Virtual services delivered to clients located in the United States are governed by these Terms and the laws of the State of New Jersey, as stated in Section 21.

Virtual services delivered to clients located in the United Kingdom are provided on the basis that JBS is offering educational skincare guidance only, not regulated advice or treatment under UK law. UK clients receiving virtual services retain all rights available to them under the Consumer Rights Act 2015 and applicable UK consumer protection law. Nothing in these Terms limits those rights.

If you are located outside the United States or the United Kingdom, please contact us before booking a virtual service. We will advise you on whether the service is available in your jurisdiction and what terms apply.

Privacy and Photographs: Photographs, intake information, and health disclosures submitted for a virtual service are client records and are handled in accordance with our Privacy Policy. Photographs submitted for an asynchronous protocol are used solely for the purpose of preparing your skincare assessment and are not used for marketing or promotional purposes without a separate written release. You represent that any photographs you submit are of yourself only and that you have the right to share them with us for the stated purpose.

5. Pricing and Payments

Prices, service descriptions, deposits, promotions, and availability may change at any time. We make reasonable efforts to keep information accurate, but we do not guarantee that all content is free from errors.

By booking an appointment or placing an order, you authorize us and/or our payment processor to charge the payment method you provide for the full amount due, including taxes, fees, deposits, cancellation fees, no-show fees, shipping charges, and approved add-ons agreed upon either before service starts or as added to your online cart. See Cancellation Policy for no-show or late cancellation.

6. Cancellation, No-Show and Deposit Policy

Your appointment is reserved exclusively for you. When a client cancels without adequate notice or does not appear for a scheduled appointment, that time cannot be filled and the esthetician's committed shift is affected. This policy exists to protect the consistency of our schedule and the integrity of your skin care journey.

Cancellation Window: Appointments must be canceled or rescheduled at least 24 hours before the scheduled start time. Cancellations made within 24 hours of the appointment are considered late cancellations and are subject to the fee described below, except where a longer notice period is specified at the time of booking for treatments requiring special preparation.

Cancellations must be submitted through the booking platform or by contacting us directly. Cancellation requests sent through unofficial channels, including personal social media messages or text messages to staff personal numbers, are not accepted and will not satisfy the 24-hour requirement.

Late Cancellation and No-Show Fee: A fee of $50.00 applies to each of the following:

A cancellation made less than 24 hours before the scheduled appointment start time
A no-show, meaning a client who does not arrive and does not contact us before the appointment start time
A client who arrives more than 15 minutes late, where we are unable to perform the full service in the remaining time and cannot accommodate a same-day rescheduling

This fee is non-refundable and does not apply as a credit toward a future appointment or product purchase.

How the Fee Is Charged: By completing a booking through our website, booking platform, or any authorized booking channel, you authorize Jillian Blair Skin to charge the payment method provided at the time of booking for any applicable late cancellation or no-show fee. This authorization applies each time you book an appointment and remains in effect for that booking until the appointment is completed, canceled within policy, or the fee is collected.

The fee will be charged automatically to the card on file associated with your booking. You will receive a notification of the charge through the booking platform or by email. If you believe a fee was charged in error, you must contact us within 7 days of the charge at hello@jillianblairskin.com with your booking details and a description of the dispute.

Deposits: Certain appointments may require a deposit at the time of booking. Where a deposit is required, it will be disclosed during the booking flow before your booking is confirmed. By completing a deposit-required booking, you authorize us to collect the deposit amount from your payment method at that time.

Deposit terms are as follows:

Deposits are applied toward the total cost of your service when you attend your appointment as scheduled
If you cancel within the 24-hour window or do not appear, your deposit is forfeited and will not be refunded or credited
Where the deposit amount is less than the applicable late cancellation or no-show fee, the remaining balance of the $50.00 fee may be charged separately to the card on file
Where the deposit amount equals or exceeds the applicable fee, no additional charge will be made for that booking
Deposits are non-transferable between bookings unless we agree otherwise in writing

Late Arrival: If you arrive late to your appointment, we will do our best to perform as much of your service as the remaining time allows. The full service fee applies regardless of the time available. We will not extend your appointment into another client's scheduled time.

If you arrive more than 15 minutes after your scheduled start time without prior contact, we may treat the appointment as a no-show at our discretion, and the no-show fee will apply. Please contact us as early as possible if you are running late.

Repeated Cancellations: Clients who late-cancel or no-show on more than one occasion within a rolling 12-month period may be required to prepay in full for future bookings, may be limited in the number of advance appointments they may hold, or may, at our discretion, be declined future bookings. We will communicate any such restriction in writing.

Exceptions: We understand that genuine emergencies occur. If you need to cancel within the 24-hour window due to a medical emergency, a family emergency, or a communicable illness that poses a health risk to our staff or other clients, please contact us as soon as possible. Exceptions to the cancellation fee are granted at our sole discretion and are not guaranteed. Documentation may be requested.

A single exception does not waive this policy for future bookings, and exceptions are not applied retroactively once a fee has been charged and settled.

Our Cancellations: If we must cancel or reschedule your appointment, we will notify you as promptly as possible through your preferred contact method. In that case, any deposit paid for the affected appointment will be applied to your rescheduled booking or refunded in full at your election. We are not responsible for costs you incur as a result of our cancellation, including travel, childcare, or lost wages, unless otherwise required by applicable law.

7. Client Responsibilities

You agree to arrive on time, provide accurate information, and disclose anything that may affect your service, including allergies, sensitivities, medications, medical conditions, pregnancy, recent procedures, or prior reactions to skincare products or treatments.

You are responsible for following all pre-care and aftercare instructions provided by us. Failure to do so may affect your results and may increase the risk of irritation or other side effects.

See Privacy Policy for how we handle, store and/or use your data.

8. Health, Safety, and Informed Consent

Our services may include a variety of skincare and beauty treatments, which may vary by appointment and service type. Depending on the treatment selected, services may involve one or more of the following categories: facial and cleansing treatments, exfoliation, extractions, enzyme or chemical exfoliation, masks, high-frequency or other device-based enhancements, massage, waxing or hair removal services, brow or lash services, spot treatments, product application, and related cosmetic or aesthetic care.

You acknowledge that each service may carry known and foreseeable risks, which may include, without limitation, redness, irritation, sensitivity, peeling, dryness, bruising, swelling, breakouts, pigmentation changes, discomfort, allergic or adverse reactions, temporary worsening of skin concerns, and, in rare cases, more serious complications. Risks may vary based on your skin type, health history, medications, recent procedures, sun exposure, aftercare compliance, and other individual factors.

By booking and receiving services from Jillian Blair Skin, you acknowledge that you have disclosed all relevant medical and skin history truthfully and completely, and that you have reviewed and understood the risks associated with the service you are receiving. You agree that you are responsible for following all pre-care and aftercare instructions provided to you, and that failure to do so may increase the risk of adverse results.

You further acknowledge that separate informed consent and client intake forms may be required for certain services or treatment categories. Jillian Blair Skin's Health, Safety and Informed Consent disclosure (Schedule A), available here, is incorporated into these Terms by reference. Any such consent forms, waivers, disclosures, or intake documents are incorporated into the service relationship and, once signed or accepted, are binding and supplemental to these Terms. If there is any conflict between a service-specific consent form and these Terms, the service-specific consent form will control for that treatment to the extent permitted by law.

Our services are cosmetic in nature and are not medical treatment, diagnosis, or advice. We do not guarantee any particular result or outcome. If you have a condition, medication, pregnancy-related concern, recent procedure, infection, open lesion, or other circumstance that could affect your suitability for treatment, you agree to inform us before service and to obtain medical clearance when requested or when otherwise appropriate.

We reserve the right to decline, modify, delay, or discontinue a service if, in our professional judgment, it is unsafe, contraindicated, or otherwise inappropriate for you at the time of service.

9. Product Sales and Recommendations

Jillian Blair Skin offers professional skincare products for purchase in studio and through our online store. Products sold through Jillian Blair Skin are sourced from authorized third-party brands and manufacturers. Jillian Blair Skin is a reseller and authorized retailer of these products and is not the manufacturer. All products are sold in the same condition in which they are received from the originating brand.

Product formulations, ingredient lists, and packaging are the responsibility of the originating manufacturer. Product claims, efficacy representations, and safety data for individual products are governed by the originating brand. We make reasonable efforts to carry products that align with the JBS Method's clinical standards, but we do not independently verify all manufacturer claims.

Product Recommendations: Product recommendations made by our team are based on your disclosed skin history, treatment protocol, and professional assessment. Recommendations are clinical in nature and are made as an extension of your in-studio care. They are not a guarantee of outcome. Because skincare responds differently across individuals, a product that is appropriate for your skin type and protocol may still produce an unexpected response depending on your individual health status, current medications, home care practices, or other factors.

You agree to use products exactly as directed and to discontinue use immediately if you experience an adverse reaction. If you experience a significant or persistent reaction, seek medical attention.

Your Disclosure Obligations: Before receiving a product recommendation, you agree to disclose all known allergies, ingredient sensitivities, current medications, medical conditions, and any prior adverse reactions to skincare products or ingredients. Accurate disclosure is essential to safe and appropriate recommendations. We are not responsible for adverse reactions arising from information you failed to disclose.

Limitation of Liability for Product Reactions: To the fullest extent permitted by law, Jillian Blair Skin is not liable for adverse reactions, allergic responses, or unwanted outcomes arising from:

Misuse, overuse, or incorrect application of a product
Failure to follow directions provided at the time of recommendation
Failure to disclose relevant allergies, sensitivities, medications, or health conditions
Reactions to ingredients in the originating brand's formulation
Incorrect layering of products not recommended or overseen by us
Use of the product in combination with third-party products not part of your JBS protocol

This limitation does not apply to liability arising from our own negligence, and nothing in this section limits any rights or remedies you may have under applicable New Jersey or federal consumer protection law, including rights against the originating manufacturer.

Third-Party Manufacturer Claims: If you believe a product you purchased through Jillian Blair Skin is defective or caused harm due to a manufacturing defect, ingredient error, or contamination, your claim may lie against the originating manufacturer. We will provide you with the manufacturer's contact information upon request and will cooperate with any reasonable inquiry. We make no warranty on behalf of the originating manufacturer and are not authorized to resolve claims that arise from manufacturing defects or formulation issues.

10. Shipping and Product Fulfillment

How Product Orders Are Fulfilled Jillian Blair Skin operates as an authorized reseller of professional skincare products. Products purchased through our website or in studio are fulfilled by our authorized product partners and ship directly from their warehouse to your delivery address. Jillian Blair Skin does not operate a shipping warehouse and does not physically handle or package retail product orders.

When you place a product order with us, we transmit your order to the applicable product partner within 48 to 72 business hours of receiving payment. Our obligation with respect to order placement is fulfilled once we have transmitted a complete and accurate order to the fulfilling partner based on the information you provided at checkout.

Delivery Timelines and Carrier Delays Delivery timelines are estimates provided by the fulfilling partner or carrier and are not guaranteed by Jillian Blair Skin. We are not responsible for delays caused by the fulfilling partner, third-party carriers, weather events, supply disruptions, customs processing, or circumstances outside our control.

Risk of loss transfers to you upon the product being tendered to the carrier by the fulfilling partner, in accordance with the shipping method selected and applicable law. Once a shipment is in transit, we do not have the ability to redirect, intercept, or recover it on your behalf. Please ensure your delivery address is accurate before placing an order. We are not responsible for orders delivered to an incorrect address provided by you.

Damaged or Incorrect Orders Please inspect your package promptly upon delivery. If an item arrives damaged, defective, or materially different from what was ordered, you must contact us within 48 hours of delivery at hello@jillianblairskin.com with your order details and a description of the issue. We will work with the fulfilling partner to assess the claim and identify an appropriate resolution, which may include replacement, store credit, or a refund consistent with our return policy and the fulfilling partner's policies.

We cannot process damage or incorrect order claims submitted more than 48 hours after confirmed delivery.

Lost Shipments If a shipment is marked as delivered by the carrier but you have not received it, please contact us within 48 hours. We will open an inquiry with the fulfilling partner and carrier on your behalf. Resolution timelines are subject to the carrier's investigation process, which is outside our control. We are not able to issue refunds for shipments confirmed as delivered to the address provided at checkout unless the carrier's investigation determines a delivery error occurred.

11. Returns and Refunds

Services: All services are nonrefundable once rendered. By receiving a service from Jillian Blair Skin, you acknowledge that the service has been performed and that no refund is owed for the service fee, regardless of your satisfaction with the outcome.

If you have a concern about a service you received, please contact us within 7 days of your appointment at hello@jillianblairskin.com. We take client concerns seriously and will review the matter in good faith. Resolution may include a complimentary follow-up appointment, a protocol adjustment, or another accommodation at our discretion. Dissatisfaction with a cosmetic outcome does not entitle you to a refund of the service fee.

Cancellation fees, no-show fees, and deposit forfeitures are governed by Section 5A and are not refundable under this section.

Product Returns: Eligibility: Product returns are accepted only where all of the following conditions are met:

The product is unopened and unused
The product is in its original packaging and in the same condition it was received
The return is initiated within 14 days of the confirmed delivery date for shipped orders, or within 14 days of purchase for in-studio sales
You have contacted us at hello@jillianblairskin.com before returning the item to obtain a return authorization

Returns initiated without prior authorization will not be accepted and will be returned to sender at your expense.

Items Not Eligible for Return or Refund: The following are not eligible for return, exchange, or refund under any circumstances, except where required by applicable law:

Opened or used products, regardless of the reason for return
Products purchased as final sale or marked as non-returnable at the time of purchase
Gift cards and promotional credits
Promotional or complimentary items
Digital goods and virtual service packages
Products showing visible signs of use, damage, or tampering

Restocking Fee: Eligible product returns are subject to a 10% restocking fee calculated on the purchase price of the returned item, excluding any taxes or shipping charges originally paid. The restocking fee is deducted from the refund amount prior to issuance.

The restocking fee reflects the cost of processing, inspecting, and returning eligible product inventory to the fulfilling partner and applies to all eligible returns unless waived in writing by us at our sole discretion.

Return Shipping: Return postage is the responsibility of the buyer. We do not provide prepaid return labels except in cases where an item arrived damaged, defective, or materially different from what was ordered, as described below.

We recommend using a trackable shipping method for all returns. Jillian Blair Skin is not responsible for return packages lost or damaged in transit. A return is not considered received until it has been confirmed by us in writing.

Returns on Third-Party Brand Products: Products sold through Jillian Blair Skin are fulfilled by our authorized product partners and ship directly from their warehouse. Because we do not physically handle these products, returns on third-party brand products are subject to the return policies of the originating brand in addition to the terms set out in this section.

Where the originating brand's policy is more restrictive than ours (for example, a shorter return window or a no-return policy on opened items), the more restrictive policy applies. Where the originating brand's policy is more permissive, our policy governs.

We will facilitate your return inquiry with the originating brand where possible, but we cannot guarantee a return outcome that is inconsistent with the originating brand's policy. If you have a question about whether a specific product is returnable, contact us before purchasing.

Damaged, Defective, or Incorrect Items: If a product arrives damaged, defective, or materially different from what you ordered, you must notify us within 48 hours of confirmed delivery at hello@jillianblairskin.com with your order details, a description of the issue, and photographs of the item and packaging where possible.

For qualifying damaged or incorrect items, we will arrange for return shipping at no cost to you and will offer a replacement, store credit, or a full refund of the purchase price and original shipping cost, as applicable. Resolution is subject to verification of the defect and the originating brand's assessment where relevant.

Claims submitted more than 48 hours after confirmed delivery will not be eligible for the damaged item resolution process and will be assessed under the standard return policy.

How Refunds Are Issued: Approved refunds are issued to the original payment method used at the time of purchase. Processing time is typically 5 to 10 business days from the date the return is received and confirmed by us, plus any additional processing time required by your payment provider.

We do not issue refunds in cash, by check, or to a payment method other than the one used for the original transaction, except where required by law or where the original payment method is no longer available, in which case we will issue store credit.

Store Credit: In lieu of a monetary refund, we may offer store credit at our discretion or at your election. Store credit is issued as a gift card or account credit, is valid for 24 months from the date of issuance, and is subject to the gift card terms in Section 12. Store credit has no cash value and may not be transferred.

Your Rights Under New Jersey Law: Nothing in this section limits any rights or remedies you may have under the New Jersey Consumer Fraud Act, the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, or any other applicable state or federal consumer protection law. Where applicable law provides a right that conflicts with this policy, applicable law controls.

12. Promotions and Gift Cards

Promotional codes, discounts, bundles, gift cards, memberships, and special offers may be subject to separate terms, expiration dates, or exclusions. We reserve the right to modify or end any promotion at any time where permitted by law.

Gift cards and promotional credits have no cash value unless required by law and may not be sold, duplicated, transferred, or redeemed in a manner inconsistent with their terms.

Gift cards do not expire within 24 months of purchase and are subject to NJ gift card law. Gift cards are redeemable for services only. Gift cards are treated like cash. Jillian Blair Skin is not responsible for lost, stolen, damaged, or unauthorized-use gift cards and does not guarantee replacement. If you believe your gift card was lost or stolen, please contact us promptly with proof of purchase, and we may, at our discretion, review whether a replacement or transfer is possible based on verification of the original purchase and remaining balance. If balance of gift card after use is less than $5.00, you may request the balance in cash.

13. Social Media and User Content

This section applies to all content you share with us or about us through any channel, including comments, tags, testimonials, reviews, photographs, videos, direct messages, emails, and any other content submitted through our website, booking platform, social media accounts, or other brand channels.

Platform Functionality License: When you tag us, mention us, or submit content through our website or any platform on which we have a presence, you grant Jillian Blair Skin a limited, non-exclusive, royalty-free license to view, access, and interact with that content on the applicable platform for the purpose of responding to you, managing our brand presence, and moderating content associated with our accounts. This license is limited to what is technically necessary for normal platform operation and does not authorize us to use your content for marketing, advertising, or promotional purposes.

Marketing and Promotional Use: We will not repost, republish, reproduce, or otherwise use your image, likeness, testimonial, review, or any content that identifies you as an individual for marketing, advertising, educational, or promotional purposes without your separate written consent. This applies regardless of whether the content was submitted publicly or tagged to our account.

If you would like your content featured by us, or if we reach out to request permission to share your content, a separate written release will be provided. Use of your content for any promotional purpose is governed by that release, not by these Terms.

Your Representations: By submitting or tagging content in connection with Jillian Blair Skin, you represent and warrant that:

You own the content or have the right to share it
The content does not include images or information about any other individual without their consent
The content does not infringe the intellectual property rights of any third party
The content is accurate and not misleading

Content Moderation: We reserve the right to remove, hide, block, report, or decline to engage with any content that is abusive, harassing, threatening, defamatory, discriminatory, spammy, unlawful, misleading, or otherwise inconsistent with our brand standards or these Terms. Content moderation decisions are made at our sole discretion and do not constitute a waiver of any right or an endorsement of any content we choose not to remove.

Reviews and Testimonials: We welcome honest feedback. If you submit a review or testimonial through our website, a third-party review platform, or directly to us, you represent that it reflects your genuine experience. We will not alter the substance of a client review without disclosure. We may respond publicly to reviews in a professional manner consistent with our brand standards.

14. Brand Communications

Communication Standards: When you contact Jillian Blair Skin through any channel, including email, telephone, text message, direct message, social media comment, web form, or in-studio communication, you agree to communicate respectfully, honestly, and lawfully. You agree not to use any communication channel to harass, threaten, abuse, defame, or intimidate our staff, other clients, or any representative of the brand.

Communications We Will Not Respond To: We are not obligated to respond to communications that are abusive, threatening, harassing, fraudulent, or that contain spam, malware, or unlawful content. We retain the right to block, restrict, or report any individual who engages in such communications, at our complete and sole discretion. Blocking or restriction does not affect any obligations you may have under these Terms or applicable law.

Authorized Communication Channels: For appointment-related communications, product inquiries, and service questions, all contact should be directed through our official channels: our website, our booking platform, or our designated email address at hello@jillianblairskin.com. Communications sent to staff through personal phone numbers, personal email addresses, or personal social media accounts are not authorized channels for business communications and will not be treated as official contact with JBS for any purpose, including cancellation requests or appointment changes.

Response Times: We make reasonable efforts to respond to client communications promptly during business hours. Response times are not guaranteed and may vary based on volume, season, and staffing. Contacting us through multiple channels simultaneously for the same inquiry does not accelerate our response and may delay it.

Written Records: We may retain records of communications with clients for operational, legal, and quality assurance purposes, in accordance with our Privacy Policy. By communicating with us through our official channels, you acknowledge that those communications may be retained and reviewed by our team.

15. Intellectual Property

JBS Ownership: All content, materials, and intellectual property associated with Jillian Blair Skin are owned by Jillian Blair and Co., LLC or are licensed to us by the applicable rights holder. This includes, without limitation:

The Jillian Blair Skin brand name, trade name, and all associated logos, marks, and visual identity elements
The JBS Method, including its name, 7-step framework, treatment protocols, product recommendation systems, client education frameworks, and training materials
All website content, including text, service descriptions, blog posts, photography, graphics, video, and design elements
Marketing materials, social media content, and brand communications produced by or on behalf of JBS
Client-facing tools, intake forms, consultation frameworks, and proprietary documentation developed for use in our business

The JBS Method: The JBS Method is the proprietary treatment and education system developed by Jillian Blair and Co., LLC. It is not a generic skincare approach. The name, framework, protocols, and associated terminology are protected intellectual property of Jillian Blair and Co., LLC. You may not replicate, teach, license, commercialize, or represent yourself as trained in the JBS Method without our prior written authorization. This restriction applies to clients, former clients, and any individual who has received information about the JBS Method through a consultation, treatment, or brand communication.

What You May Not Do: Without our prior written consent, you may not:

Copy, reproduce, modify, adapt, or create derivative works from any JBS content
Publish, distribute, transmit, or publicly display any JBS content
Use any JBS content, brand name, logo, or the JBS Method name for commercial purposes
Remove or alter any copyright, trademark, or proprietary notice from any JBS content
Use automated tools, scrapers, or other means to extract or collect JBS content in bulk
Frame or mirror any JBS website content on any other website or platform

Limited Personal Use: You may view and access our website content for your own personal, non-commercial use. You may share links to our public website pages. Nothing in this section restricts your right to leave an honest review of your experience with JBS on a third-party review platform, provided the review is accurate and does not reproduce substantial portions of our proprietary content.

Third-Party Content on Our Platforms: Our website and social media channels may include content belonging to third-party brands, including product brands we carry as an authorized reseller. That content remains the property of the applicable third party and is not licensed to you by JBS. Any use of third-party content displayed on our platforms is subject to the intellectual property rights of the originating brand.

No Transfer of Rights: Nothing in these Terms transfers, assigns, or licenses any intellectual property rights to you. All rights not expressly granted in these Terms are reserved by Jillian Blair and Co., LLC.

Reporting Infringement: If you believe that content on our website infringes your intellectual property rights, please contact us at hello@jillianblairskin.com with a description of the work you believe has been infringed, the location of the allegedly infringing content on our site, your contact information, and a statement that you have a good faith belief that the use is not authorized. We will review and respond to valid notices in accordance with applicable law.

16. Third-Party Services

Our website and booking process and retail store may rely on third-party platforms, payment processors, scheduling systems, analytics tools, or social media services. We do not control those services and are not responsible for their availability, performance, security, or policies.

Your use of third-party tools may be subject to additional terms and conditions separate from ours. Specifically, we use Vagaro, Wix, Square, Instagram, Facebook and TikTok. Please see their Privacy Statement, Terms and Conditions for how they handle, store and use your information.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy. Read the Privacy Policy Here.

18. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, products, and communications are provided “as is” and “as available.” We make no warranties, express or implied, regarding uninterrupted access, error-free operation, specific treatment outcomes, or product performance, except where required by law.

19. Limitation of Liability

To the fullest extent permitted by law, Jillian Blair Skin and its owners, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or communications.

If liability is found despite these Terms, our total liability for any claim will not exceed the amount you paid for the specific service or product giving rise to the claim, unless a different limit is required by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Jillian Blair Skin and its owners, employees, contractors, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website or services, your breach of these Terms, or your violation of any law or third-party right.

21. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles, unless applicable law requires otherwise. Any dispute relating to these Terms or your use of our website or services shall be handled in a court of competent jurisdiction in New Jersey, unless a different process is required by law.

22. Changes to These Terms

We may update these Terms at any time by posting a revised version on our website. The “Effective Date” above will reflect the latest version. Your continued use of the website, services, social accounts, or other brand channels after changes are posted means you accept the updated Terms.

23. Contact Us

If you have questions about these Terms, please contact us at:

Jillian Blair and Co., LLC
196 Paterson Ave., Second FL Unit 2B
East Rutherford, NJ 07073

hello@jillianblairskin.com

24. Memberships and Pre-Purchased Packages

Jillian Blair Skin offers recurring memberships and pre-purchased service packages as described on our website and booking platform at the time of purchase. This section governs all memberships and packages.

Where this section conflicts with any other section of these Terms with respect to a membership or package, this section controls.

Types of Offerings: JBS offers two categories of pre-purchased service programs:

Recurring memberships: monthly programs that renew automatically at the end of each billing period until canceled. Memberships include a defined number and type of services per billing cycle at a discounted rate compared to individual service pricing.
Pre-purchased packages: a fixed number of sessions purchased at one time at a bundled rate, with no automatic renewal. Packages expire on the date stated at the time of purchase.

The specific tiers, including services, pricing, and expiration terms for each offering are published on our website and booking platform. By purchasing a membership or package, you agree to the terms of the specific offering as described at the time of purchase, in addition to the terms set out in this section.

Enrollment and Billing Authorization: To enroll in a membership, you must provide a valid payment method at the time of purchase. By completing enrollment, you authorize Jillian Blair Skin to charge your payment method on file the membership fee at the start of each billing cycle, beginning on the date of enrollment and continuing on the same date each month thereafter until your membership is canceled in accordance with this section.

For pre-purchased packages, the full package price is charged at the time of purchase. No recurring charge applies.

All membership and package fees are stated in US dollars. If your payment method is issued in a different currency, your bank or card issuer may apply a conversion rate and fees at their discretion. JBS is not responsible for any currency conversion costs.

Automatic Renewal Disclosure: AUTOMATIC RENEWAL NOTICE: Your membership will automatically renew at the end of each billing period at the then-current membership rate unless you cancel before the end of the current billing period as described in the Cancellation section below. The membership fee for [TIER NAME] is $[AMOUNT] per month. Your payment method will be charged on approximately the same date each month. You may cancel at any time before the end of your current billing period and your membership will not renew.

Cancellation instructions are set out below.

We will send you a reminder before any material change to your membership price or included services. A material change includes a price increase or a reduction in the services included in your membership tier. The reminder will be sent to the email address on file at least [30] days before the change takes effect, giving you the opportunity to cancel before the new terms apply.

Included Services and Booking: Each membership tier includes a defined number of services per billing cycle as described in the applicable tier details at the time of purchase. Included services must be booked and redeemed within the billing cycle in which they are issued. Unused services do not roll over to the following billing cycle, do not accumulate, and are forfeited at the end of the billing cycle without refund or credit.

Membership services are subject to availability and must be booked in advance through our booking platform. Membership status does not guarantee appointment availability on a specific date or time. We recommend booking your monthly session as early in the billing cycle as possible to ensure availability.

Membership services are personal to the member and may not be shared, transferred, or gifted to another individual.

Service Upgrades and Add-Ons: Membership sessions may be upgraded or supplemented with additional services or enhancements at the time of appointment. Any upgrade or add-on is charged separately at the current posted price and is not included in the membership fee. Upgrades and add-ons are subject to the standard service and payment terms in these Terms.

Pre-Purchased Packages: Pre-purchased packages are a fixed number of sessions sold at a bundled rate with no automatic renewal. The following terms apply to all packages:

Sessions are valid for use until the expiration date stated at the time of purchase. Expiration dates are not extended except at our sole discretion or where required by law.
Sessions are non-transferable and may not be shared with or gifted to another individual.
Sessions are non-refundable once purchased, except as provided in the Refunds section below or as required by applicable law.
If the service included in a package is discontinued before all sessions are used, we will offer a comparable substitute service or a pro-rata refund of the unused session value at our discretion.

Cancellation of Recurring Memberships: You may cancel your membership at any time. Cancellation takes effect at the end of your current billing period. You will retain access to your membership benefits through the last day of the billing period for which you have been charged. No partial refund is issued for the remainder of a billing period after cancellation is submitted.

To cancel, you must submit a cancellation request through one of the following channels:

Email to hello@jillianblairskin.com with the subject line: MEMBERSHIP CANCELLATION
Through the Vagaro booking platform if cancellation functionality is available through your account

our cancellation request must include your full name and the email address associated with your membership. Cancellations requested through unofficial channels, including social media messages or text messages to staff personal numbers, are not accepted and will not be processed.

We will confirm your cancellation in writing within 2 business days of receiving your request. If you do not receive a confirmation within that window, contact us before your next billing date to ensure your cancellation has been recorded. A charge that occurs because a cancellation was not confirmed in time will be assessed on a case-by-case basis.

Membership Holds: We may offer the option to place a membership on hold for a defined period in certain circumstances, including extended illness, injury, or travel. Hold availability, duration, and any applicable hold fee are at our discretion and will be communicated to you in writing at the time of the request. A hold is not a cancellation. Your membership will resume automatically at the end of the hold period unless you cancel before that date.

Refunds: Membership fees are nonrefundable once a billing cycle has begun, except in the following circumstances:

We charge your payment method after a timely cancellation request has been received and confirmed by us, in which case the erroneously charged amount will be refunded in full
A service included in your membership tier is permanently discontinued and no comparable substitute is available, in which case we will issue a pro-rata refund of the unused portion of the affected billing cycle
Applicable law requires a refund

Pre-purchased package fees are nonrefundable once purchased, except where a service is permanently discontinued as described above or where required by applicable law.

Suspension or Termination by JBS: We reserve the right to suspend or terminate a membership or package immediately and without refund in the following circumstances:

Payment failure: if a scheduled charge is declined and is not resolved within 7 days of our notice to you, we may suspend your membership until payment is received or terminate the membership at our discretion
Chargeback: if you initiate a chargeback or payment dispute with your card issuer for a membership charge, we may immediately suspend or terminate your membership pending resolution of the dispute
Abuse of policy: repeated late cancellations, no-shows, or attempts to circumvent membership terms, including sharing sessions with non-members
Conduct: conduct that violates these Terms, our studio policies, or that we determine poses a risk to the safety or experience of our staff or other clients

Where a membership is terminated by us for reasons other than conduct or policy abuse, we will issue a pro-rata refund of any unused portion of the current billing cycle.

Price Changes: We reserve the right to change membership pricing at any time. If your membership tier price increases, we will notify you at the email address on file at least 60 days before the new price takes effect. If you do not cancel before the new price takes effect, you authorize us to charge the new rate at your next billing cycle.

Price changes do not apply retroactively to the current billing cycle.

Relationship to Other Terms: Membership and package sessions are subject to all other applicable provisions of these Terms, including the cancellation and no-show policy in Section 5A, the health and safety consent provisions in Section 8, and the client photography and documentation terms in Section 27. Holding a membership does not exempt a member from any provision of these Terms.

25. Tipping Policy

Tips are never required or solicited. If gratuity is offered, it is given voluntarily by the client and is not included in the posted service price unless specifically stated.

Where permitted by the payment processor or platform used, gratuity may be added at checkout, in person, or through an authorized digital payment method. Tips are non-refundable once processed, except where required by law or payment processor rules.

26. Minors

Clients under 18 years of age are considered minors. Services for minors may only be provided with advance written consent from a parent or legal guardian, and a parent or legal guardian must be present for the entire appointment unless a separate written policy states otherwise and such exception is permitted by law.

We require a parent or legal guardian to provide identification, proof of guardianship, a signed minor consent form, intake forms, and any other documentation we reasonably request before providing service to a minor. The parent or legal guardian is responsible for all bookings, disclosures, aftercare instructions, payments, and policy compliance related to the minor’s appointment.

We reserve the right to decline or modify services for a minor if the treatment is not appropriate for the client’s age, skin condition, medical history, maturity level, cooperation, or other safety considerations.

27. Client Photography

Photography for Treatment Documentation: Jillian Blair Skin may photograph or video record your skin before, during, or after a service for the purpose of treatment documentation and progress tracking. This documentation is a clinical function of the JBS Method and is used exclusively to evaluate your skin's response over time and to adapt your protocol accordingly.

Treatment documentation photography is considered a client record. It is stored securely within our client management system, is not accessible to other clients, and is subject to the same confidentiality obligations as your health and intake information. Images are not retained on personal staff devices. Upon the separation of any staff member, all treatment documentation remains the property of Jillian Blair and Co., LLC and is not transferred to or retained by the departing employee.

Consent to documentation photography is obtained during your new client intake. You may decline documentation photography at any time by notifying us in writing. Declining documentation photography does not affect your right to receive services, but it may limit our ability to track and adapt your treatment progress over time.

Photography for Marketing and Promotional Use: Use of your image, likeness, before-and-after results, testimonial, or treatment footage for marketing, advertising, social media, educational, or promotional purposes requires a separate written release. This release is distinct from your general intake consent and will be presented to you as a standalone document.

We will not use your image for any promotional purpose without a signed release on file. If you have previously provided a release and wish to withdraw it, please contact us in writing. Withdrawal applies to future use only and does not require us to remove content already published in reliance on your prior consent, except where required by law.

Marketing releases, once signed, specify the permitted scope of use. If there is any conflict between a signed release and these Terms, the signed release controls for the purposes of that specific content.

Minor Clients: No photographs or recordings of any client under 18 years of age may be taken for any purpose, including documentation, without explicit advance written consent from a parent or legal guardian. Consent for documentation photography and consent for marketing use are separate and must each be provided in writing by the parent or legal guardian.

Client Photography on the Premises: Clients may not photograph or record staff, treatment rooms, other clients, or any aspect of our business operations without prior written permission from us. If you take photos or videos while on the premises, you are solely responsible for ensuring that no other client, staff member, or confidential business information is captured without consent. We reserve the right to ask you to delete images taken without authorization.

Social Media and Tagging: If you choose to share your experience on social media, we appreciate your support. Tagging or mentioning us does not constitute a release of your image for promotional use, and we will seek your separate consent before reposting your content in any branded capacity. By tagging us, you represent that any content you share is your own and does not include images of other clients or staff without their consent.